Email Account Documentation FAQs

Accessing Email

Webmail

If you use email with Digital Bridge you can check your email with a web browser using the Webmail Link.

Picture of the Log In link on the Digital Bridge website

Figure 1.1

To access Web Mail:

  1. Visit the Digital Bridge Website: http://www.digitalbridge.com.au/
  2. Click the Login icon in the Right Hand Corner of the Top Menu (Figure 1.1)
  3. Enter your full email address and your email password (Figure 1.2)
Picture of the Log In form for Webmail on the Digital Bridge website

Figure 1.2

Any messages you read using Webmail will stay on the mail server until you download them using your computer.

To find out more about this, read the section on POP vs IMAP.

Managing Email Accounts with the Website Portal

Logging into the portal

If you use email with Digital Bridge you can add, edit and remove email accounts through the Digital Bridge Client Portal (Bridgeway Manager).

Picture of the Log In link on the Digital Bridge website

Figure 2.1

To access the Client Portal:

  1. Visit the Digital Bridge website: http://www.digitalbridge.com.au/
  2. Click the Login icon in the Right Hand Corner of the Top Menu
  3. Enter your full email address and your email password into the Client Portal login form on the left (Figure 2.2) then click Login.
Picture of the Log In form for the Client Portal on the Digital Bridge website

Figure 2.2

Viewing Email Accounts

Once you've logged into the portal, select "Email Accounts" from the menu. The 'Email Accounts' Screen lists all your Email Accounts and Email Aliases.

Figure 2.1

If you have lots of email accounts or multiple domain names you can use the filter tool at the top of the page to find your email accounts quickly.

Adding and deleting email accounts

From the Email Accounts screen, you can add, and delete email accounts associated with your domains.

To make a new email account, click the green "Create an email account" button. Enter the email address you wish to create and set the password, then click "Save changes" to create the account. Once the account is created, you can login using Webmail or by setting up your account in an email program.

Figure 2.1

You can delete an email address by clicking the red "Delete" button from the Email Accounts screen.

Viewing and changing email account passwords

The Email Accounts screen will also let you view and change the password for an email account.

From the Email Accounts screen, find the account you wish to change and click "edit" on the right hand side.

The next screen will show you the password for the account. To change it, edit the Password field and click "Save changes"

If the password is changed, you'll need to update your email settings in all your email programs to use the new password.

Email Aliases

Email aliases are "nicknames" that will forward email from one address to another.

Figure 2.1

Creating a New Email Alias

To create an alias enter the email address you would like to create and then enter the address where these messages should be sent.

Figure 2.1

The destination email address can be an external domain name, such as a gmail address. Nicknames can be repeated to send email to multiple accounts - for example, you may want "support@domain.com" to go to three separate people - just create a new alias for each address.

Setting up email on your computer

You can set up email programs on your computer to check your Digital Bridge email addresses. We've included instructions for popular programs below.

Microsoft Outlook
  1. Select Tools > Account Settings
    (This step may vary based on the version of Outlook you are using)

    Figure 3.1

  2. Select ‘Add a new e-mail account’

    Figure 3.2

  3. Select a POP3 account

    Figure 3.3

  4. Select "Manually configure server settings or additional server types"

    Figure 3.4

  5. Select Internet E-mail

    Figure 3.5

  6. Enter your details
    • Your Name: Your full name
    • Email Address: Your full email address
    • Incoming mail server (POP3): mail.digitalbridge.com.au
    • Outgoing mail server (SMTP): The SMTP server provided by your ISP. (A list of SMTP servers for popular ISPs is below).
    • Username: Your FULL email address: (eg: user@domain.com)
    • Password: Your email password as listed in the Digital Bridge Client Portal

    Figure 3.6

  7. If you would like to choose a name for your account, click the More Settings button (Figure 3.7).

    Figure 3.7

  8. Then type the desired name into the Mail Account field (Figure 3.8).

    Figure 3.8

  9. Test Account Settings

    Figure 3.9

  10. Setup is Complete

    Figure 3.10

Mac Mail
  1. First, open up Mail on your Mac

    Figure 4.1

  2. Select File > Add Account…

    Figure 4.2

  3. Enter your name, full email address and password as found in the client portal.

    Figure 4.3

  4. Set your incoming mail server to mail.digitalbridge.com.au. Your username is your full email address and your password is as above.

    Figure 4.4

  5. Leave authentication as "Password" and do not use SSL

    Figure 4.5

  6. Your outgoing mail server should be set to that of your ISP (A list of SMTP servers for popular ISPs is below).

    Figure 4.6

  7. Use the Outgoing Mail Security settings as given by your ISP

    Figure 4.7

  8. Confirm all the details and then click "Create" to set up your account.

    Figure 4.8

iPhone

The following steps show how to access email using an iPhone.

  1. Tap the Settings icon from your home screen

    Figure 5.1

  2. Select Mail, Contacts, Calendars

    Figure 5.2

  3. Select Add Account

    Figure 5.3

  4. Select Other

    Figure 5.4

  5. Add Mail Account

    Figure 5.5

  6. Enter the following details:
    • Name: The Name that will appear on messages sent from this account
    • Address: Your email address
    • Password: Your password as listed in the client portal
    • Description: A meaningful description for your account. If you are unsure, enter your email address

      Figure 5.6

  7. Set your incoming mail server to mail.digitalbridge.com.au. Your username is your full email address and your password is as above.

    Figure 5.7

  8. Save your settings, then open up Mail from your iPhone's home screen.
Other Email Programs

If you use a different email program, you can set up your email using the following details:

  • Incoming server (POP3): mail.digitalbridge.com.au
  • Outgoing server (SMTP): The SMTP server provided by your ISP. (A list of SMTP servers for popular ISPs is below).
  • Username: Your FULL email address: (eg: user@domain.com)
  • Password: Your email password as listed in the Digital Bridge Client Portal

Note that the setting names may differ slightly in different programs.

Other Information

Sending Email vs Receiving Email

All email that is sent to your account is directed via the Digital Bridge Mail Servers.

When you send email, however, you are required to use the ISP who provides your email connectivity.

If you are moving from one location to another you may need to create a list of SMTP servers for each ISP you use.

List of SMTP Servers for Australian ISPs

ISP SMTP
Bigpond mail.bigpond.com
Optus mail.optusnet.com.au
iiNet mail.iinet.com.au
Internode mail.internode.on.net
iPrimus smtp.iprimus.com.au
TPG mail.tpg.com.au
Three (3G Mobile) smtp.three.com.au
Vodaphone 3G smtp.vodafone.net.au
Virgin Mobile smtp.virginbroadband.com.au
Sending and Receiving Large Files

Many ISPs limit the size of email attachments to 10Mb per message (Digital Bridge limit the size of emails you receive to 20Mb) so using email to send large files isn't always appropriate.

There are numerous services available for sending large files that are quicker and more secure than email. Below are a few we use and recommend:

  • YouSendIt (free up to 50MB/file): YouSendIt allows you to upload files up to 50MB for free and automatically email people a link to the file. Paid plans for USD$50/year allow for files up to 2GB. http://www.yousendit.com.
  • DropBox (free up to 2GB total): After you install the Dropbox application on your computer, any files you put into the Dropbox folder will be automatically synced between computers running Dropbox. There is no limit on individual file size - you get 2GB in total for free and can upgrade to 50GB for USD$10/mth. It's a one-click process to create a public link for a file or share a folder with others. https://www.dropbox.com.
  • SendSpace (free up to 300MB/file): Similar to YouSendIt, SendSpace allows you to upload a file and email a link directly to recipients. You can send files up to 300MB with the free account, and you can upgrade for USD$7/mth giving you extra space and bandwidth. http://www.sendspace.com/.

If you are regularly sending large files, contact us about setting up a secure FTP server to store your files.

Sending Bulk Email Campaigns - i.e. Permission Based Marketing

Email is a great way to keep in touch with your customers. For general communications, it's a quick and easy way to stay connected.

If you're sending to many people at once, using a standard email program like Outlook isn't the best way to do it - emails could display incorrectly and can get lost in spam filters. You also need to ensure you can comply with the ACMA Spam Act by only sending to subscribers that.

Digital Bridge offer a hosted email marketing service called Bridgeway Mailer which allows you to create beautiful email campaigns quickly and easily. All emails sent through Bridgeway Mailer are tested so they display properly on all devices and won't automatically get marked as spam. You can also see who opened and clicked on your emails in real time. More information is availalbe on the Bridgeway Mailer website.

POP vs IMAP

There are two different ways to set up your email for access on computers, mobile devices and the web:

  • POP: Setting up your account using POP means emails are only stored on the mail server until they are downloaded by your email program. This setup works well for most users as downloading emails is quick and your mail quota doesn't get used up.
  • IMAP: Using IMAP means all messages are stored on the server and all read/unread statuses are synced to the server. For example, if you read an email on your computer, it will be marked as read on your phone. This is helpful if you are constantly checking emails on various devices and need access to all of your email, all of the time. Because IMAP keeps all messages on the server until they are deleted, it uses significantly more storage space than POP accounts. Digital Bridge can set up a premium IMAP account for you if you intend to use IMAP for your email.
Premium IMAP Accounts

As described above in POP vs IMAP, using IMAP for email uses a significant amount of storage space. Please contact Digital Bridge if you are intending to use IMAP for your email. You can also set up IMAP using a third-party email provider.

Using third party mail servers - e.g. Google Mail

There are a number of email providers that offer extra features and flexibility for storing and managing your email.

You can use these providers with your own email address(es) by setting up the DNS settings through the Digital Bridge Client Portal. Further details about setting up the DNS are coming soon - please contact Digital Bridge if you need any help.